10AM Pacific / 1PM Eastern
Real-Time Crime Centers are increasingly common in modern policing — but technology alone does not drive results. What matters is how tools, personnel, and investigative workflows work together to turn alerts into actionable cases.
In this webinar, leaders from the Miami Police Department will discuss how Miami integrates its Real-Time Crime Center and Crime Gun Intelligence capabilities to support violent crime investigations in real time. The session will explore how gunshot detection, camera systems, ballistic intelligence, and investigative follow-up work together to improve situational awareness, accelerate lead development, and strengthen case-building efforts.
Through a real-world case example, panelists will show how integrated workflows spanning RTCC personnel, CGIC investigators, and supporting technologies can help connect incidents over time, recover critical evidence, and advance investigations that may not have been possible under earlier operating models. The discussion will also draw on independent research evaluating Miami’s RTCC, which found that violent crime cases supported by the center had a 66% higher likelihood of clearance than cases without RTCC involvement.
Designed for law enforcement leaders and practitioners, this session will focus on practical lessons agencies can apply when evaluating, building, or strengthening an RTCC or related investigative capability — including how to operate effectively within space, staffing, and budget constraints.
By the end of this webinar, attendees will be able to:
- Understand how RTCC and CGIC workflows can work together to support real-time response and investigative follow-through
- Identify how gunshot detection, video, ballistic intelligence, and investigative tools can be integrated to improve case development
- Recognize the role personnel, workflow design, and cross-functional coordination play in turning technology into investigative results
- Apply practical lessons for strengthening RTCC effectiveness within their own agency
Expert Speakers
Rob Thompson, Miami Police Department
Rob Thompson is a Detective with the Miami Police Department and a Task Force Officer with the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). Assigned to the Crime Gun Intelligence Detail, he specializes in investigating firearms-related offenses using tools such as NIBIN, ATF eTrace, and link analysis to identify patterns tied to violent crime and gang activity.
Thompson is a certified firearms expert who has testified in multiple criminal cases and supported successful prosecutions. In addition to his investigative work, he develops and delivers training on firearm identification, prohibited weapons, and active threat response for both law enforcement and private sector audiences.
Alejandro Gutierrez, Miami Police Department
Lt. Alejandro Gutierrez serves as Commanding Officer of the Real-Time Crime Center (RTCC) for the Miami Police Department, where he leads the integration of technology, intelligence, and operations to support real-time policing and investigations. He oversees the deployment of advanced tools and cross-functional workflows that enable officers, analysts, and investigators to respond more effectively to critical incidents, develop actionable leads, and enhance case outcomes.
Steven Castell - Miami Police Department
Lt. Steven Castell serves in the Strategic Intelligence Unit for the Miami Police Department, where he leads intelligence-driven efforts to support crime reduction and investigative operations. With more than two decades of law enforcement experience, he specializes in leveraging real-time data, technology integration, and coordinated workflows to identify suspects, develop actionable intelligence, and support rapid, informed decision-making in the field.
Lt. Castell holds a master’s degree in Crisis and Emergency Management and brings a multidisciplinary approach to public safety, combining operational expertise with strategic intelligence to enhance outcomes across complex investigations.
Richard Bash - SoundThinking
Richard Bash retired from the Columbus Division of Police after 33 years of service, including the last twelve as Deputy Chief of Police. During his career, he held assignments in Patrol, Investigations, Covert Operations, School Resource, Mounted, Training, Human Resources, Fiscal, Internal Affairs, and Professional Standards.
He currently serves as a Customer Success Director at SoundThinking, where he works with law enforcement agencies to support the effective implementation and use of public safety technology.